Environment and Environmental Health : Cardiff Council
Report date
20/10/2022
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202204031
Report type
Early resolution
Relevant body
Cardiff Council
Mr X complained that the Council failed to take action concerning a neighbour feeding birds in the street.
The Ombudsman found that the Council received Mr X’s concerns, but did not record it as a complaint and consequently it was not investigated.
The Ombudsman sought and obtained the Council’s agreement to apologise to Mr X by the end of the current calendar month and to investigate the issues raised under its Corporate Complaint Process.