Council Tax : Cyngor Gwynedd
Report date
30/03/2023
Subject
Council Tax
Outcome
Early resolution
Case ref number
202208234
Report type
Early resolution
Relevant body
Cyngor Gwynedd
Mr L complained that Cyngor Gwynedd caused him unnecessary stress as a result of his Council Tax increase. He further complained that despite raising concerns with the Council, he had not received a formal response.
The Ombudsman decided that the Council had not acted in line with its statutory complaint procedure and there had been a significant delay in issuing Mr L with a formal response. She said this caused further frustration to Mr L.
As an alternative to an investigation, the Council agreed that it would provide Mr L with an apology and formal response within 30 working days.