Clinical treatment outside hospital; Other : Aneurin Bevan University Health Board

Ms C complained about the care and management she received from her GP Practice (“the Practice”) between 23 October 2020 and December 2021. She complained that a GP (“the First GP”) failed to recognise abnormal cholesterol result, to provide support and assessment when she requested a nutrition supplement. She complained that at another consultation another GP (“the Second GP”) and the Asthma Nurse had not listened/understood her condition, and that the Advance Nurse Practitioner told her to leave the premises following her attendance at the Practice.

Ms C also complained about the cardiology care and treatment she received from the Health Board in 2020, in that it failed to identify that her Emergency Department attendances in October/November 2020 were related to her heart condition. Ms C complained that she was not referred to a cardiologist, which led to a deterioration in her health and delay in receiving treatment. Finally, she complained that the Health Board’s complaint response was not robust.

The Ombudsman found that the care and management Ms C received from the Practice and from the Health Board’s Cardiology Department was appropriate. The Ombudsman was also satisfied that the Health Board’s complaint handling accurately reflected the care provided to Ms C. Ms C’s complaints were not upheld.