Clinical treatment outside hospital; GP : A Medical Practice in the area of Aneurin Bevan University Health Board
Report date
06/07/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202200632
Report type
Early resolution
Relevant body
A Medical Practice in the area of Aneurin Bevan University Health Board
Mr X complained that the Practice failed toappropriately change his pain relief medication as instructed by the hospitaland failed to issue a repeat prescription.
The Ombudsman found that whilst the Practice responded to Mr X’s concerns, it had done so verbally. It had not offered its response in writing in line with policy. The Practice therefore agreed to issue a full written complaint response by no later than 14 July 2022.