Clinical treatment outside hospital; GP : A GP Surgery in the area of Hywel Dda University Health Board
Report date
27/10/2022
Subject
Clinical treatment outside hospital; GP
Outcome
Early resolution
Case ref number
202204405
Report type
Early resolution
Relevant body
A GP Surgery in the area of Hywel Dda University Health Board
Miss X complained that despite raising concerns with her GP Surgery in November 2021, it had not acted upon nor formally responded to her complaint.
The Ombudsman contacted the GP Surgery, and it agreed to apologise for not acting on the concerns raised within a timely manner and issue a formal written response within 30 working days of the Ombudsman’s decision.
The Ombudsman accepted this as a sufficient resolution of Miss X’s complaint.