Clinical treatment outside hospital; GP : A GP Practice in the area of Hywel Dda University Health Board

We investigated a complaint made by Mr A in relation to his treatment by a GP Practice (“the Practice”) in the area of Hywel Dda University Health Board, from the period November 2020 onwards. Specifically, whether Mr A’s treatment by the Practice was appropriate in light of his presenting symptoms and available medical history.

On the basis of the information seen and the advice received, we found that the treatment given to Mr A by the Practice from November 2020 onwards (until the start of our investigation) was appropriate in light of his presenting symptoms and available medical history. The Ombudsman was satisfied that the care Mr A received, both in terms of the investigations undertaken and referrals made, did not fall below an appropriate standard. Accordingly the complaint was not upheld.