Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board

Mrs Y’s complaints Advocate complained on her behalf about whether her mother, Mrs A’s, care by a GP Practice (“the Practice”) in the area of Betsi Cadwaladr University Health Board between 4 January and 28 June 2021 was appropriate.

The Ombudsman found that the Practice’s care between 4 January and 28 June 2021 was reasonable. The Ombudsman found that although the Practice said that a GP tried to contact Mrs Y by telephone, this attempt should also have been included in her medical records. The Ombudsman invited the Practice to reflect that any such calls should be recorded in the patient’s medical records.

The complaint was not upheld.