Clinical treatment outside hospital; Dentist: A Dental Practice in the area of Hywel Dda University Health Board

Mr A complained about whether the treatment he received from a Dental Practice (“the Practice”) within the Hywel Dda University Health Board area between May 2019 and September 2021 was appropriate.

The Ombudsman’s investigation found that Mr A was seen at the Practice on several occasions between May 2019 and September 2021 when he presented with significant wear to his teeth and associated dental issues. Treatment was proposed and carried out, along with advice on how Mr A could maintain his oral health. Due to the complexity of the wear to Mr A’s teeth, he was referred to an NHS dental hospital. It was found that Mr A’s treatment was appropriate.

The Ombudsman did not uphold the complaint.