Clinical treatment in hospital: Swansea Bay University Health Board

Ms A complained about the care and treatment provided to her father whilst in hospital. She felt that her father was discharged too soon and the family were not aware of the full extent of his condition. Although the Health Board responded to her complaint, following receipt of her father’s medical records, she said it caused more questions to be raised concerning his general decline, diet, diagnosis, discharge and the Health Board’s record keeping.

The Ombudsman was concerned to note Ms A’s further concerns and considered it would be helpful for her to receive a response. As an alternative to investigating the complaint, the Ombudsman made a recommendation which the Health Board agreed to implement.

The Health Board agreed to review the medical records and provide a response to Ms A’s additional concerns within 20 working days.