Clinical treatment in hospital : Swansea Bay University Health Board
Report date
26/06/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202301725
Report type
Early resolution
Relevant body
Swansea Bay University Health Board
Mrs A complained about the care and treatment provided to her husband. In particular that his hospital discharge was unsafe and reference in medical records to palliative care was unexplained.
The Ombudsman found that the Health Board’s response to the complaint was delayed and not fulsome. As she considered that this caused injustice to Mrs A, the Health Board agreed to offer a time and trouble payment. It also agreed to reconsider the complaint and provide a response to Mrs A within 6 weeks.