Clinical treatment in hospital : Swansea Bay University Health Board

Miss X complained that Swansea Bay University Health Board had failed to respond to her complaint submitted in June 2022.

The Ombudsman decided that there had been a substantial delay in the Health Board’s complaint response, which led Miss X to contact the Ombudsman. She said this caused frustration to Miss X and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response and apologise for the delay within 2 weeks. It also agreed to pay Miss X financial redress of £500 in recognition of the time and trouble expended and the need to approach the Ombudsman.