Select Your Language

Clinical treatment in hospital : Swansea Bay University Health Board

Report date



Clinical treatment in hospital


Not Upheld

Case ref number


Report type

Non-public interest report issued: complaint not upheld

Relevant body

Swansea Bay University Health Board

Mrs X complained that Swansea Bay University Health Board (the Health Board) failed to treat her mother (Mrs Y) in a timely manner and within the NHS Wales, Rules for Managing Referral to Treatment Waiting Times (RTT targets).

Mrs Y had an endometrial carcinoma (a form of cancer affecting the lining of the organs). The investigation found that the time taken by the Health Board to treat Mrs Y fell well beyond the RTT target, however, it did not appear that this was caused by a failure on the Health Board’s part. Mrs Y’s cancer was complex and several investigations were required to enable the Health Board to reach a decision on the most appropriate treatment option for her. The complaint was therefore not upheld.