Clinical treatment in hospital: Hywel Dda University Health Board

Mrs A raised several concerns about the care of her aunt, for whom she has power of attorney. While some of her concerns were outside the remit of the Ombudsman, we noted that a query she had put to the Health Board about the lack of sufficient discussion between herself and clinicians caring for her aunt, before her aunt’s discharge from hospital to a nursing home, had not been responded to in the Health Board’s initial complaint response.
The complaint was therefore settled on the basis that the Health Board would, within 20 working days:
• Provide a further response addressing Mrs A’s concerns about the pre-discharge discussion.
• Apologise for not addressing this in the initial response.
• Clarify if she is entitled to a copy of her aunt’s Discharge and Transfer of Care Plan, and if so provide this.