Clinical treatment in hospital: Cwm Taf Morgannwg University Health Board

Ms A complained that Cwm Taf Morgannwg University Health Board (“the Health Board”) did not provide a full response to a complaint she made about her mother’s care and treatment whilst in hospital.

The Ombudsman found that while the Health Board had provided answers to most of the points that Ms A had raised, it had not provided a full response to her complaint about what happened the morning her mother died.

The Ombudsman contacted the Health Board and in resolution of Ms A’s complaint it agreed to, within 30 working days, write to Ms A to expand upon events that occurred in relation to her mother’s care on the morning that she died. The Ombudsman considered this to be an appropriate resolution and did not investigate.