Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board
Report date
10/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203131
Report type
Early resolution
Relevant body
Cwm Taf Morgannwg University Health Board
Ms A complained that Cwm Taf Morgannwg University Health Board denied her access to care and treatment and did not respond to her complaints about vascular services.
The Ombudsman found that the Health Board had not responded to Ms A’s complaints about vascular services. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to offer Ms A an apology and to provide a formal complaint response within 30working days.