Clinical treatment in hospital : Cardiff and Vale University Health Board
Report date
02/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202208513
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Miss L complained that despite raising several complaints about her misdiagnosis, she had not received a formal response from Cardiff and Vale University Health Board.
The Ombudsman found that although the Health Board had contacted Miss L via telephone and post, it had not formally responded to her concerns in line with its statutory complaint’s procedure. She said this caused frustration to Miss L.
As an alternative to an investigation, the Ombudsman sought and gained the Health Board’s agreement to provide Miss L with an apology for the delay in responding and issue a formal response within 6 weeks.