Clinical treatment in hospital : Betsi Cadwaladr University Health Board

Mr F complained that Betsi Cadwaladr University Health Board had failed to respond to a complaint he made to it in April 2022.

The Ombudsman found that the Health Board had provided a complaint response on 5May 2023 but concluded that the response did not address all the concerns raised by Mr F. She said this caused inconvenience and frustration for Mr F. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr F and offer him £200 for the time and trouble spent complaining. The Health Board also agreed to provide a follow up complaint response within 10 weeks.