Clinical treatment in hospital : Betsi Cadwaladr University Health Board

Miss A complained about an outpatient appointment that she attended during which she collapsed, hit her head and became unconscious. She was then admitted to hospital but also had cause to complain about the care and treatment she received. Miss A said she was unhappy with the Health Board’s response to her complaint.

The Ombudsman was concerned that Miss A disputed parts of the Health Board’s investigation findings but had not benefited from a further response from the Health Board. The Ombudsman felt it would be helpful to Miss A to receive a response which addressed the disputed points she raised.

The Ombudsman sought and gained the Health Board’s agreement to, within 30 working days, provide Miss A with a written response which addressed the points raised in her complaint to the Ombudsman. This action was accepted as an alternative to an investigation.