Clinical treatment in hospital : Betsi Cadwaladr University Health Board

Mrs Q complained that Betsi Cadwaladr University Health Board had failed to provide her with a response to a complaint she made in July 2022.

The Ombudsman found that there had been a significant delay by the Health Board to respond to the complaint, and this had caused inconvenience and frustration for Mrs Q. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to write directly to Mrs Q within 30 working days to apologise for the delay and failure to update her, to provide a meaningful update and to offer a payment of £50 in recognition of these failings.