Clinical treatment in hospital : Betsi Cadwaladr University Health Board

Mr X complained that the Health Board had failed to properly consider and record his allergy to certain medications. He also complained about the way in which the Health Board dealt with his complaints about the issue, including its refusal to hold a face to face meeting with him and the decision to restrict his contact with them.

The Ombudsman found that, for the most part, the Health Board had responded appropriately to Mr X’s clinical concerns and that little further could be achieved in this regard. However, the Ombudsman concluded that the Health Board could provide further clarification regarding Mr X’s recorded allergies and about the way in which it had reached the decision to restrict his contact with them. In settlement of the complaint, the Health Board agreed to, within 20 working days, review Mr X’s list of allergies and also to clarify further for him the way in which it had decided to restrict his contact with them.

The Ombudsman considered this to represent an appropriate settlement and did not investigate.