Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
15/11/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204472
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Mrs X complained that the Health Board had failed to provide her with a response to her complaint, which she submitted in May 2022.
In considering the complaint, the Ombudsman was concerned about the delay and that Mrs X had been inconvenienced by the Health Board’s actions. To resolve the complaint, the Ombudsman sought and obtained the Health Board’s agreement to apologise to Mrs X and to provide her with a complaint response within 12working days.