Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
14/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202203482
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Miss S complained that since making her complaint in July 2021, she has not been kept updated, nor has she received a response to her complaint from the Health Board.
The Ombudsman was concerned that Miss S had yet to receive a response to her complaint. The Ombudsman sought and obtained the Health Board’s agreement to write to Miss S, within 30 working days, to apologise for the delay in contacting her and to issue a full response to Miss S’s complaint by 5December 2022.