Clinical treatment in hospital : Betsi Cadwaladr University Health Board
Report date
25/10/2022
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202204219
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Miss X complained that the Health Board had failed to provide her with a response to her complaint which she submitted in March 2022.
In making enquiries with the Health Board the Ombudsman was informed that a response was in its final stages. The Ombudsman was concerned about the delays and that Miss X had been inconvenienced by the Health Board’s actions and as an alternative to an investigation, she asked the Health Board to apologise to Miss X and provide her with a complaint response within 10 working days.