Clinical treatment in hospital: Betsi Cadwaladr University Health Board

Mr K complained that he had received conflicting information from Betsi Cadwalader University Health Board and was still awaiting a final response to the complaint he submitted in January.

The Ombudsman found that there had been differing responses from the Health Board and a significant delay in providing a final response. She said this caused confusion and frustration for Mr K. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr K, pay him £100redress for the time and trouble taken in complaining and provide a final complaint response within 4 weeks.