Clinical treatment in hospital: Aneurin Bevan University Health Board
Report date
20/12/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202306386
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Ms M complained that Aneurin Bevan University Health Board failed to respond to a complaint she submitted in January 2023.
The Ombudsman decided that there had been a significant delay in the Health Board’s response and this caused inconvenience and frustration for Ms M. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms M, offer her redress of £100 in recognition of the delays and to provide Ms M with a complaint response within two weeks.