Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
19/05/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202300731
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Ms A complained that Aneurin Bevan University Health Board had failed to provide her with a response to the complaint she submitted in September 2022.
The Ombudsman decided that there had been a delay in the Health Board’s response which caused inconvenience and frustration for Ms A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms A and issue the complaint response within 3 weeks.