Clinical treatment in hospital : Aneurin Bevan University Health Board
Report date
24/02/2023
Subject
Clinical treatment in hospital
Outcome
Early resolution
Case ref number
202207301
Report type
Early resolution
Relevant body
Aneurin Bevan University Health Board
Mr X complained that the Health Board had not provided him with a response to his complaint regarding an alleged failed knee surgery.
The Ombudsman decided that there had been a delay in the Health Board’s complaint response, which caused frustration to Mr X and led him contact the Ombudsman. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response promptly within 7 working days.