Childrens Social Services : Vale of Glamorgan Council
Report date
09/03/2023
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202206038
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Mr Z complained that Vale of Glamorgan Council had failed to provide him with a response to the complaint he raised in October 2022.
The Ombudsman decided that there had been a significant delay by the Council in responding to the complaint and this had caused inconvenience and frustration to Mr Z. The Ombudsman decided to settle the complaint without investigation.
The Council had already taken proactive action by apologising to Mr Z and provided its explanation for the delay. The Ombudsman sought and gained the Council’s agreement to pay Mr Z redress of £100 for his time and trouble.