Childrens Social Services : Vale of Glamorgan Council
Report date
22/12/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202205738
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Ms T complained that Vale of Glamorgan Council failed to provide updates or issue a complaint response about her disabled daughter’s access to services.
The Ombudsman decided that the Council had failed to provide regular and meaningful updates and had not issued a complaint response to Ms T. She said that this caused frustration and uncertainty to Ms T. She decided to settle the complaint without investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Ms T and issue a Stage 1 complaint response within 4 weeks.