Childrens Social Services : Vale of Glamorgan Council
Report date
05/08/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202202556
Report type
Early resolution
Relevant body
Vale of Glamorgan Council
Miss X complained that the Council failed to resolve her concerns that were raised over 8 months ago, and that the Council provided her with incorrect information and guidance prior to her making her complaint.
The Ombudsman was concerned that Miss X’s complaint had not yet been resolved and that she had not had an adequate response to her concerns from the Council. As an alternative to an investigation, the Ombudsman contacted the Council and it agreed to respond to Miss X’s concerns by 1 September 2022. The Ombudsman accepted this as a resolution to Miss X’s complaint.