Cemetaries and Crematoria : Newport City Council
Report date
11/11/2022
Subject
Cemetaries and Crematoria
Outcome
Early resolution
Case ref number
202204242
Report type
Early resolution
Relevant body
Newport City Council
Ms X complained that the Council advised her that she would need to pay £204 for a replacement cemetery plot certificate which she disputes receiving.
The Ombudsman contacted the Council, and it agreed to provide a replacement certificate free of charge within six working days.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.