Care Homes : Conwy County Borough Council
Report date
20/06/2022
Subject
Care Homes
Outcome
Early resolution
Case ref number
202108535
Report type
Early resolution
Relevant body
Conwy County Borough Council
Mr X complained that the care home funded by the Council failed to adequately monitor and respond to his father’s, Mr Z’s, needs before they became critical. Mr X also complained that the family was not kept informed of Mr Z’s welfare and following a brief admission to hospital, the care home refused to allow Mr Z to return.
The Ombudsman found that the Council was aware of both the complaint and that Mr X remained dissatisfied following the care home’s complaint response. The Ombudsman asked the Council to, within 30 working days:
a) Provide a complaint response to Mr X under the provisions of the statutory Social Services complaints procedure.