Appointment procedures (including outpatients) : Cardiff and Vale University Health Board
Report date
06/06/2023
Subject
Appointment procedures (including outpatients)
Outcome
Early resolution
Case ref number
202300457
Report type
Early resolution
Relevant body
Cardiff and Vale University Health Board
Mr X complained that Cardiff and Vale University Health Board had failed to provide him with further surgery and had not issued a formal complaint response.
The Ombudsman decided that the Health Board had failed to provide Mr X with a formal complaint response, which caused frustration to Mr X and led him to contact the Ombudsman. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue its formal complaint response within 2 weeks.