Adult Social Services : Ceredigion County Council
Report date
10/02/2023
Subject
Adult Social Services
Outcome
Upheld in whole or in part
Case ref number
202205115
Report type
Early resolution
Relevant body
Ceredigion County Council
Mrs F complained that Ceredigion County Council declined to investigate her complaint about a commissioned care provider because it was satisfied with the care provider’s complaint response.
The Ombudsman decided that the Council had not fulfilled its duty to accept Mrs F’s complaint in line with the Social Services Complaint Procedure. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to establish Mrs F’s outstanding concerns within 20 working days and to provide an appropriate complaint response.