Adult Mental Health : Betsi Cadwaladr University Health Board
Report date
26/08/2022
Subject
Adult Mental Health
Outcome
Early resolution
Case ref number
202202446
Report type
Early resolution
Relevant body
Betsi Cadwaladr University Health Board
Mrs X complained about aspects of her care under Adult Mental Health Services. Whilst Mrs X had received a formal complaint response from the Health Board, she indicated to the Ombudsman’s office that it did not fully address her complaint regarding the service she received from her Community Psychiatric Nurse.
The Ombudsman decided that it would be beneficial for Mrs X to receive a further response from the Health Board. She decided to settle the complaint without investigation.
The Ombudsman sought and gained the Health Board’s agreement to respond to Mrs X’s concerns within30 working days.