Financial Redress
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Complaints about Nosocomial COVID-19 - Frequently Asked Questions
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Recommendations and Compliance for Service Users
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Own Initiative – Wider Investigations - For Members of the Public
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Own Initiative – Extended Investigations – For Members of the Public – Easy Read
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Own Initiative - Wider Investigations - For Bodies in Jurisdiction
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Own Initiative - Wider Investigations - For Members of the Public - Easy Read
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Own Initiative – Extended Investigations - For Members of the Public
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Own Initiative Investigations - Frequently asked questions
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Own Initiative – Extended Investigations – For bodies in jurisdiction
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Complaints about Police & Crime Commissioners in Wales & Police & Crime Panels
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Code of Conduct – Interim Powers
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What happens if you can take legal action against the public body you are complaining about
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Communication about your complaint
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How to access emails our office
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Decision Review Process
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Complaints about independent care providers
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Information for independent care providers
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Ambulance Delays
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Complaining to us by phone
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Complaints against public bodies - Our procedure (Easy Read)
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Code of Conduct - What we do when we get your complaint (Easy read)
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Accountability of the Ombudsman
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What we do when we get your complaint about a public service provider in Wales
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Complaints againsts Community & Town Councils - General information
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Human Rights Act
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Remedies
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Code of Conduct - Assessing Public Interest
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Code of Conduct - General information
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Code of Conduct - Information for Members
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Code of Conduct - Information for Witnesses
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Code of Conduct - Member Interviewees
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What we do when we get your complaint about the conduct of a local councillor
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Education - School Admission Appeals
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Education - School Complaints - General information
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Education - School Exclusions Appeals
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Education - SEN
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Education - Student Finance
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Health - Continuing Care
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Health - Dentists, Opticians and Pharmacists
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Health - GPs
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Health - HIW
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Health - NHS Complaints - General information
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Health - Healthcare delivered outside the NHS
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Housing & your home - Council Tax
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Housing & your home - Disabled Facilities Grants
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Housing & your home - Homelessness
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Housing & your home - Housing Allocation
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Housing & your home - Housing Benefit and Council Tax Reduction
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Housing & your home - Housing Repairs
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Housing & your home - Noise Nuisance
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Parking - Blue Badge Scheme
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Parking - Car Parking Enforcement
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Planning - Building Control
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Planning - Planning Applications
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Planning - Planning Enforcement
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Planning - Planning and Environment Decisions Wales (PEDW)
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Social Services - CAFCASS
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Social Services - Care Inspectorate Wales
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Social Services - Child Protection
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Social Services - General Information
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Social Services - POVA
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Various other - Antisocial Behaviour
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Various other - Enforce
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Various other - Advocacy and Advice
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Various other - Personnel and Employment Problems
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Various other - Public Rights of Way
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Various other - Record Keeping
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Service Provider Factsheet - Complaint against GPs - Our procedure
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Service Provider Factsheet - Complaints against NHS Dentists, opticians and pharmacies - Our procedure
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Service Provider Factsheet - Recommendations and Compliance For Service Providers
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Service Provider Factsheet - Interviews - Being interviewed by us (Service Failure Complaints)
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