If you want to call us, we have a phone number 0300 790 0203. This means that the normal landline rate will be the cost of each call, regardless of which part of the country you are calling from, even if you use a mobile phone.
Our phone line is open from 10am-12:30pm and 1:30pm-4pm.
We record our calls (telephone and other audio/video calls), as we find that it can be useful to listen again to conversations, to help us understand what we have been told. Calls are recorded and stored on our own systems
For further information on accessibility please click here.
If your enquiry is an emergency, we advise that we do not respond to emergency enquiries and you will need to contact the relevant authorities.
Please be aware that we do not act on copy correspondence.
We will respond to your enquiry as soon as possible, but within 5 working days.
Please check your ‘junk’ folder if you are expecting an email from us. We recommend adding our email address to your safe senders list to ensure you receive our emails.
Feel free to email us at:
ask@ombudsman.wales
