Childrens Social Services : Cardiff Council
Report date
11/10/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202203815
Report type
Early resolution
Relevant body
Cardiff Council
Miss B complained that the Council failed to follow the social services complaints procedure and did not provide an adequate response. She further complained that she felt that the Council did not consider her son’s best interests
The Ombudsman was concerned that Miss B had been provided with incorrect information regarding her complaint and had not received an adequate response. The Ombudsman contacted the Council and it agreed to apologise and acknowledge Miss B’s complaint by 10 October 2022. The Council also agreed to issue a stage 1response by 11 November 2022.