Health : Betsi Cadwaladr University Health Board

Miss X complained that she had not received regular updates or a response from the Health Board following her complaint about the care and treatment provided to her during an Outpatient clinic which she made to it on 13 January 2022.

The Ombudsman found that the Health Board had failed to provide regular and meaningful updates and had not issued a complaint response. The Health Board agreed to complete the following in settlement of Ms X’s complaint by 19 September 2022, as an alternative to the Ombudsman investigating it:

a) Write to Miss X with an apology for the failure to provide regular and meaningful updates

b) Provide an apology for the delay in providing a complaint response

c) Issue its complaint response.