Childrens Social Services : Cardiff Council
Report date
06/07/2022
Subject
Childrens Social Services
Outcome
Early resolution
Case ref number
202201605
Report type
Early resolution
Relevant body
Cardiff Council
Mr X complained that the Council did not respond to his complaint regarding a Social Services matter.
The Ombudsman decided that the Council should arrange a virtual meeting between Mr X and its Operational Manager (by 8 July) to discuss the details of his complaint. It should then provide Mr X with a substantive written response to address his complaint (within 3 weeks of the meeting).
The Council agreed to complete the above actions in settlement of the complaint. The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.