Planning and Building Control : Ceredigion County Council
Report date
30/06/2022
Subject
Planning and Building Control
Outcome
Early resolution
Case ref number
202201596
Report type
Early resolution
Relevant body
Ceredigion County Council
Mrs X complained about the way the Council had handled her complaint about a retrospective planning application. Mrs X said that she had not received any updates or a complaint response from the Council.
The Council acknowledged that it had not provided Mrs X with updates on the progression of her complaint. The Council agreed to complete the following in settlement of Mrs X’s complaint by 29 July 2022, as an alternative to the Ombudsman investigating it:
a) Provide Mrs X with an apology for failing to provide regular and meaningful updates
b) Provide an explanation for this oversight
c) Provide a Stage 2 complaint response.