Environment and Environmental Health : Hafod Housing Association
Report date
06/09/2023
Subject
Environment and Environmental Health
Outcome
Early resolution
Case ref number
202303141
Report type
Early resolution
Relevant body
Hafod Housing Association
Miss F complained about Hafod Housing Association’s handling of her complaint about overgrown grass.
The Ombudsman found that whilst the Housing Association had responded to Miss F’s concerns, it had failed to log her concerns as a formal complaint. She said that this caused uncertainty to Miss F.
The Ombudsman sought and gained the Housing Association’s agreement to write to Miss F with an apology for the failure to properly log her concerns and issue a formal complaint response within 2 weeks.