Health : Cardiff and Vale University Health Board

Mrs A raised concerns in respect of her late husband, Mr A’s, care and treatment. Although the Health Board had provided Mrs A with a response, she did not accept some of the explanations given. She complained there were still outstanding concerns around Mr A not being fit for surgery, discrepancy around being transferred to the Intensive Care Unit and diagnosis.

The Ombudsman was concerned to note Mrs A’s outstanding concerns and felt it would be helpful for her outstanding questions to be addressed. As an alternative to investigating the complaint, the Ombudsman made recommendations which the Health Board agreed to implement.

The Health Board agreed to convene a meeting with Mrs A and her Complaints Advocate in attendance. Thus contact would be made via her Complaints Advocate within 15 working days to start discussions about the necessary arrangements.