Health : Betsi Cadwaladr University Health Board

Mr A complained that Betsi Cadwaladr University Health Board failed to investigate his complaint, which meant that he did not get a full response to all of the issues that he had raised.

The Ombudsman found that while the Health Board had provided answers to most of the points that Mr A had raised, it had not arranged a meeting with Mr A to discuss the issues raised in his complaint in relation to staff, that were not addressed in its response. This left Mr A feeling that his complaint had not been taken seriously, which he said, had affected his mental health.

The Ombudsman contacted the Health Board and in resolution of Mr A’s complaint it agreed to, within 20 working days, contact Mr A to arrange a meeting, and within 30 working days, provide a full written response to the remaining aspects of his complaint, whether Mr A attended the meeting or not.