Care Homes : Heatherwood Court

Ms A complained about the care of her partner, Mr B at Heatherwood Court. She complained that he was concerned about the time he had been there while awaiting permanent specialised accommodation and said that he was being unreasonably detained. She also complained that the care provided to him was insufficient for his needs, including not providing food and bottled water in line with his dietary needs, his sheets not being cleaned, the area not being wheelchair friendly, not having a wheelchair policy, not receiving treatment to support his rehabilitation such as neurological physiotherapy and a referral to the pain team.

The Ombudsman found that although Heatherwood Court had discussed Mr B’s concerns with him verbally, it had not formally provided him with a written response. As such it agreed to do this within 3 weeks.